Terms of Service

Summary

• CallerCRM is sold to companies ("Organisations"), priced per company per month or per year.
• Every new Organisation can try Pro free for 14 days. If no plan is chosen by then, the account becomes read-only until you pay.
• Extra callers are added in packs of 5.
• Your leads and call records belong to you. We process them only to run CallerCRM for you and delete them on a fixed schedule (see the Privacy Policy).
• You are responsible for calling and messaging people lawfully, including India's telemarketing and Do-Not-Disturb rules.

Who these terms are between

These terms are an agreement between CodeByAkshay (Udyam Registration No. UDYAM-MP-15-0022478, Madhya Pradesh, India; "we", "us") and the company or business that signs up for CallerCRM (the "Organisation", "you"). The person who signs up confirms they are allowed to accept these terms for the Organisation.

How we handle personal data is described in our Privacy Policy, which forms part of these terms.

Accounts & users

• We create your Organisation and its first Admin account. Admins create and remove Agent (caller) accounts, up to the number of callers your plan allows.
• Keep passwords private. You are responsible for what happens under your Organisation's accounts. Tell us straight away if you think an account has been misused.
• Each caller needs their own account. Accounts may not be shared between people.

Plans & prices

• Prices are per Organisation. Pro includes everything in Starter plus WhatsApp on your own number.
• Extra callers are sold only in packs of 5 (for example 15, 20 or 25 callers on Starter).
• These are launch prices. If we change prices, we will tell you at least 30 days before the change applies to your next billing period.
• Prices do not include any taxes that apply, such as GST, which will be added if required by law.

Free trial

• Each Organisation can use one free 14-day trial with Pro features and up to 12 callers. No payment details are needed.
• On day 15, if no plan has been chosen, the account becomes read-only: users can still log in and see their data, but cannot assign new leads or send WhatsApp messages until a plan is paid for.
• Trial data follows the normal retention schedule in the Privacy Policy.
• We may refuse or end a trial that is being misused, for example repeated trials for the same business.

Billing & payment

• Plans are paid in advance for each month or year. Annual plans are charged at 10 months' price for 12 months.
• We send a payment link (for example on WhatsApp). Your plan starts or renews when the payment is received.
• Extra caller packs added in the middle of a billing period are charged for that period.
• If a renewal isn't paid within 7 days of its due date, the account becomes read-only until it is paid.
• Payments already made are not refunded, except where the law requires it or where we could not provide the service because of our own fault.

WhatsApp on Pro

• On Pro, CallerCRM connects to your Organisation's own WhatsApp Business number. We help you set it up.
• WhatsApp is provided by Meta. You must follow Meta's WhatsApp Business terms and policies, including getting people's permission before messaging them.
• Meta charges your Organisation directly for WhatsApp messages. These charges are not included in CallerCRM prices.
• If Meta restricts or blocks your number, we cannot restore it, and WhatsApp features will stop working until it is fixed with Meta.

Your data

• The leads, call outcomes and messages your Organisation adds to CallerCRM belong to you. For this data, you decide what is collected and why, and we process it on your behalf only to provide CallerCRM.
• You confirm you have a lawful basis, such as consent, to upload each lead's details and contact them.
• Lead, call and WhatsApp records are deleted automatically after at most 20 days. Export anything you need to keep before then.
• We never sell your data. Our staff access it only when needed to support you, fix a problem, or when the law requires it.
• When your Organisation stops using CallerCRM, its data is deleted as described in the Privacy Policy, and you can ask us to delete it sooner through our account deletion page.

Acceptable use

You and your users must not:

• Call or message people in breach of the law, including TRAI's commercial communication rules and Do-Not-Disturb (DND) preferences.
• Use CallerCRM for fraud, harassment, spam, or to mislead the people you contact.
• Upload data you have no right to use, or anything unlawful.
• Try to break, overload, copy or reverse-engineer CallerCRM, or access other Organisations' data.
• Resell or share CallerCRM with another business without our written agreement.

Suspension & cancellation

• You can cancel any time. Your plan runs until the end of the period you have paid for and is not renewed.
• We may make an account read-only or suspend it if a payment is overdue, or suspend it immediately if these terms are seriously broken or the service is being used unlawfully. Where we reasonably can, we will warn you first.
• We may stop offering CallerCRM with at least 30 days' notice, and will refund the unused part of any prepaid period.

Availability & changes

• We work to keep CallerCRM available and secure, but we can't promise it will never be interrupted, for example during maintenance or problems with our hosting, Google or Meta.
• We improve CallerCRM regularly and may change or remove features. We will not remove a core feature of your paid plan during a period you have already paid for.
• Calls are made through your own SIM and phone. Carrier charges and call quality are between you and your mobile operator.

Liability

• CallerCRM is provided "as is". We are not responsible for lost sales, lost profits or indirect losses.
• Our total liability for any claim is limited to the amount your Organisation paid us in the 3 months before the claim.
• Nothing in these terms limits liability that cannot be limited under Indian law.

Governing law

These terms are governed by the laws of India. Any dispute will first be discussed in good faith; if it can't be resolved, the courts of Madhya Pradesh, India, have jurisdiction.

We may update these terms. We will change the "Effective" date at the top and notify Admins before a significant change takes effect. Continuing to use CallerCRM after that means you accept the updated terms.

Contact

Questions about plans, billing or these terms: message us on WhatsApp at +91 78981 31225.

Privacy and data requests: privacy@codebyakshay.com.