If you're an agent
Your account was created by your organisation's admin, so the quickest route is through them.
- Ask your admin to remove you. In the app they go to Manage Agents, open your profile and delete it. When an agent leaves, admins do this within 24–48 hours.
- Or email us at privacy@codebyakshay.com with the subject "CallerCRM account deletion". Include your username and the name of your organisation.
- We verify the request with your organisation and delete the account within 48 hours of verification. We confirm by email when it's done.
If you're an admin
- Email privacy@codebyakshay.com from the email address your organisation uses with us, with the subject "CallerCRM organisation deletion" and your admin username.
- We confirm the request with you, then delete your admin account, every agent account in your team and all your organisation's data.
If an organisation called you
If a business using CallerCRM contacted you and you want your details removed, ask that business first. It controls your data. You can also email privacy@codebyakshay.com with your phone number, and we will help get it deleted.
What gets deleted
| Data | What happens |
|---|---|
| Account (name, username, password hash, phone number) | Deleted permanently |
| Sign-in sessions and push-notification tokens | Deleted permanently, and every device is signed out |
| Your lead assignments, call outcomes, notes and durations | Deleted permanently |
| Leads and WhatsApp messages | Deleted automatically within 20 days of being created, or straight away when a whole organisation is deleted |
| Server security logs | Kept briefly for security, then deleted |
Once deleted, data can't be recovered. For full details, read our Privacy Policy.